EmberBidby Firelands GroupSign in

Troubleshooting & FAQs

My Authenticator Code Does Not Work

Resolve common TOTP failures or identify when support recovery is required.

Check code timing, device time, selected authenticator, and factor availability.

Time
4 minutes
For
All users
Role
Any member
Subscription
Not required
Access has separate checks
Verified identityEmail + MFA+MembershipCorrect workspace+SubscriptionYour own account+RolePermission to act

Before you begin

  • Access to at least one enrolled authenticator
Start guided walkthrough

The page opens with these steps in a right-side training drawer, so you can work and follow along.

Follow these steps

  1. 1

    Enter exactly six digits from the authenticator associated with this EmberBid account.

  2. 2

    If the code is near the end of its 30-second interval, wait for the next code and try once more.

  3. 3

    Confirm that the phone or password manager uses automatic date and time; TOTP fails when device time is inaccurate.

  4. 4

    If more than one authenticator is listed, select the one whose friendly name matches the app you are using.

  5. 5

    If every verified authenticator is unavailable, contact platform support for audited account recovery.

Expected result

Resolve common TOTP failures or identify when support recovery is required.

Important to know

  • Repeatedly reusing an expired code will continue to fail.
  • Signing out or clearing cookies can require MFA again before 30 days.
  • Organization administrators cannot recover another user’s authenticator.